Which outcome best reflects the aim of EAP care management regarding timely delivery and affordability?

• A. Timely Appointments and Affordable Resources
• B. Profit Maximization
• C. Elimination of All Referrals
• D. No Coordination With External Providers

Answer: (A)

The idea being tested is how EAP care management balances access and cost to the employee. In an effective EAP program, the goal is to get the right help to the employee quickly and at a price that doesn’t create a financial barrier. This means coordinating care so that appointments happen promptly, streamlining referrals to appropriate services, and leveraging resources that keep costs reasonable—such as in-network providers, telehealth options, and negotiated rates. When timely access and affordable resources are prioritized, employees can engage earlier, adhere to treatment, and return to work sooner, which also supports organizational productivity and well‑being.

Other approaches don’t fit this aim because they miss one or both pieces: pursuing profit maximization shifts focus away from employee access and affordability; eliminating referrals removes necessary alignment with the right level of care; and refusing to coordinate with external providers ignores how partnerships can expand timely, cost-effective options.