How is EAP participant satisfaction typically measured?

• A. By counting the number of sessions attended.
• B. Through anonymous response surveys distributed as standard closure of a case.
• C. Through supervisor evaluations only.
• D. Not measured.

Answer: (B)

Participant satisfaction in EAP is best understood through anonymous response surveys collected at the standard closure of a case. This approach captures the client’s honest view of the service, including how helpful the interventions were, how accessible and respectful the counselor was, and whether the program met their needs. Anonymity encourages candor, reduces social desirability bias, and provides useful data for quality improvement without compromising the client’s privacy. Relying on how many sessions were attended measures utilization, not satisfaction, and supervisor evaluations focus on staff performance rather than the participant’s experience. Not measuring satisfaction would miss critical feedback that helps refine services and demonstrate value to stakeholders.